California unemployment agency workers say internal problems are stalling claims process

As California grapples with a deluge of requests for unemployment benefits amid the COVID-19 pandemic, some state workers processing claims say they are buckling under pressure, hampered by outdated technology, bureaucratic red tape and a shortage of trained, experienced staff.

The state Employment Development Department is so overwhelmed that Gov. Gavin Newsom acknowledged last week that nearly 1 million unpaid claims may be eligible for payment but require more information, with estimates that the backlog won’t be eliminated until the end of September.

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